HR technology to improve the experience of front-line teams and deliver business efficiencies, agility and innovation
- Reduction in costs
- Reduction in 90-day turnover of staff
- Everything accessible by mobile device
- Significant reduction in the number to support calls
- Reduced time, costs and errors in payroll
McDonald’s is one of the world’s largest fast-food chains, serving over 69 million customers daily in over 100 countries. They are one of the UK’s biggest employers with over 136,000 people working in its network of over 1,300 franchisee and company owned restaurants.
McDonald’s UK were using an outdated version of a tier 1 HR system, based on on-premise technology. With upgrade costs mirroring those of an overhaul and significant frustration in the business, the time was right to go to market. The incumbent system offered a poor user experience by modern standards, particularly on mobile, and there were significant limitations in functionality. Most challenging was the ongoing and unpredictable cost of change which was unpalatable in a Franchising environment. Excessive management time was being wasted and staff were frustrated with poor user experience.
“We knew we had a legacy system that was no longer fit for our business. Our people were becoming increasingly frustrated as the system wasn’t easy to use – which meant lots of additional training and support. Additionally, we had to put some costly workarounds in place, plus the ongoing cost of change had become prohibitive and caused the halt of too many great initiatives.” HR System Project Lead at McDonald’s.